FAQs

Are all of your items made by you?

Yes!  I have a home studio-workshop and make every single item I sell, occasionally with the help of my eldest daughter, using raw materials which are cut and finished with paints, beads, and hardware.

What materials do you use?

Though I also work with wood, I mainly work with acrylic, as I love color--all color--and acrylic offers shimmer and shine with translucence or transparence.  Some of the more exotic acrylics are often only available in limited quantities, so if you see a piece made of an especially eye-catching color or swirl or marbled look (to give examples), grab it while it's available!

How should I care for acrylic jewelry?

Items made of acrylic can scratch easily and should not be wiped or cleaned using solvents or chemical cleaners, as this may damage the acrylic.  Avoid allowing acrylic items to knock against other items.  It is better to hang acrylic earrings than to store them flat, because the ear wires could damage the material.

How long will it take to receive my items?

If you need items quickly or for a special occasion, please upgrade to Priority shipping.  The USPS is currently experiencing longer than normal mailing times, and non-priority mail times are not guaranteed.  Unfortunately, we cannot offer refunds due to USPS delays.

TERMS

Processing Times

Items which are in stock and are not customized or personalized will generally be shipped within 1-3 business days.  Customized or personalized items may take longer; shipping terms will be agreed upon prior to customized or personalized items being made.

Shipping Times

The USPS is experiencing slower than normal shipping times.  If you need an item for a special occasion, please take this into account and consider upgrading to Priority shipping.  It costs a few dollars more, but it offers tracking and insurance.  We cannot be liable for delays caused by the USPS. 

Refunds

If your item arrives damaged or defective, please notify us within 14 days so that we can evaluate the issue and make it right.  We want you to be happy!  Before returning your item, please contact us to discuss the damages (you may be asked for proof of damage or defect).  If approved, we will give you a return number and mailing instructions.  You must then return your item in the same condition that you received it, unworn or unused, with tags, and in its original packaging, with the return number noted on the package. You’ll also need the receipt or proof of purchase.  Items sent back to us without first requesting a returns authorization number will not be accepted.  We cannot accept returns of items unless damaged or faulty.

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.